Here’s a sample survey questionnaire designed for participants to gather feedback about their experience at PublixSurvey, a well-known grocery store chain. This can be adapted based on the information you want to collect:
Publix Customer Satisfaction Survey
Thank you for taking the time to provide your feedback. Your responses help us improve our services and serve you better! Please take a few minutes to answer the following questions.
General Information
- How often do you visit Publix?
- Daily
- Weekly
- Monthly
- Rarely
- What location of Publix do you typically shop at?
- [Insert store location name]
- Other (Please specify): _______________
Store Experience
- How would you rate the cleanliness of the store?
- Excellent
- Good
- Average
- Poor
- How satisfied are you with the layout of the store?
- Very satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very Dissatisfied
- How would you rate the quality of the products at Publix?
- Excellent
- Good
- Average
- Poor
Staff and Service
- How would you rate the friendliness and helpfulness of the staff?
- Excellent
- Good
- Neutral
- Poor
- How long did you have to wait in line during your most recent visit?
- Less than 5 minutes
- 5–10 minutes
- 10–15 minutes
- More than 15 minutes
- Was the staff knowledgeable about the products or services you asked about?
- Yes
- No
Product Selection and Pricing
- How would you rate the variety of products available at Publix?
- Excellent
- Good
- Average
- Poor
- How satisfied are you with the prices of the products you purchased?
- Very satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very Dissatisfied
Online Shopping (If Applicable)
- Have you ever used Publix’s online ordering and delivery service?
- Yes
- No
- If yes, how would you rate your experience with the online shopping platform?
- Excellent
- Good
- Average
- Poor
Overall Experience
- Overall, how satisfied are you with your Publix shopping experience?
- Very satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very Dissatisfied
- Would you recommend Publix to your friends or family?
- Yes
- No
- What could we do to improve your shopping experience at Publix?
- [Open-ended response]
Demographics (Optional)
- What is your age group?
- Under 18
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Gender:
- Male
- Female
- Other/Prefer not to say
Thank you for completing the survey! Your feedback is very important to us.
This can be adjusted depending on the focus of the survey, whether it’s for improving store operations, evaluating customer satisfaction, or tracking specific programs like online orders.